Shipping policy

At MeWanti, we’re committed to making your shopping experience smooth and stress-free. Below you’ll find the full details of our delivery process, timelines, costs, and returns policy. Please read carefully to understand how we get your order to you, and how returns are handled.

Delivery Information

Order Processing

  • All orders placed before 12:00 PM (midday) on a business day are packed and dispatched the same day.

  • Orders placed after 12:00 PM or over weekends/public holidays are processed the next business day.

Delivery Areas & Costs

Free Delivery

Free delivery on orders over R350 anywhere in South Africa.

Cape Town Metro

  • Cost: R35

  • Estimated delivery: ±2 working days

  • Coverage: Northern Suburbs, Southern Suburbs, City Bowl, Atlantic Seaboard, and West Coast (up to Melkbosstrand).

  • Valid postal codes: 7700–8006 and 7441–7550.

National Shipping (outside Cape Town Metro)

  • Cost: R85

  • Estimated delivery: ±3 working days

  • Coverage: All areas outside Cape Town Metro including Paarl, Stellenbosch, Somerset West, Johannesburg, Durban, Pretoria, etc.

Remote / Outlying Areas

  • Delivery may take longer.

  • If our couriers cannot deliver directly, we’ll contact you to arrange collection from your nearest Courier Guy locker or PostNet store.

Delivery Conditions

  • Please provide a valid and deliverable address where someone will be available during working hours (Mon–Fri, 8:00–17:00) to receive your order.

  • Delivery times are estimates only and depend on third-party courier networks.

  • You will receive a tracking number once your order has been dispatched.

Returns & Exchanges

We want you to love your purchase, but if something isn’t right, we make returns simple.

Eligibility

  • Returns or exchanges accepted within 30 days of delivery.

  • Items must be unused, undamaged, and in their original packaging.

  • Proof of purchase (order confirmation or invoice) is required.

Process

  1. Contact us at holler@mewanti.com with your order number and reason for return/exchange.

  2. We’ll guide you through the next steps and provide the appropriate return address.

  3. Once we’ve received and inspected the returned item, your refund or exchange will be processed.

Costs

  • Returns for faulty or incorrect items: MeWanti covers all costs.

  • Returns for exchanges (e.g., size/colour): Customer may be responsible for additional shipping fees.

 Important Notes

  • Address Accuracy: Typos or errors in your delivery address can cause delays or additional costs.

  • Courier Delays: MeWanti is not responsible for shipping delays outside our control (e.g., courier strikes, severe weather).

  • Policy Changes: Our shipping policy and pricing may change without prior notice. The latest version will always be available on our website.

  • Customer Support: If you’re unsure about anything, reach out to our support team - we’re here to help.